Privacy Policy

1. Who this policy covers

• Business owners and staff who sign up for and use GoVisible.
• Your customers’ contact details that you add to GoVisible, for example to send a review request. You are responsible for having a lawful basis to share those details with us; we process them only on your behalf (see section 7).

GoVisible is intended for people aged 18 or older running a business. It is not directed at children, and we do not knowingly collect data from them.

2. Information we collect

2.1 Information you give us

• Account and identity: your mobile phone number (stored in international E.164 format), the country of that number, and the one-time passcodes used to verify it (stored only as a salted hash). Optionally an email address.
• Preferences: your chosen app language, whether to also show English, your time zone, and your billing currency (currency is derived from your verified phone number’s country and is not chosen by the app).
• Business profile: business name, category and address, and any content you create, such as posts, captions, review replies, keywords, and voice recordings you submit to generate a post.
• Your customer lists: names and phone numbers you add so GoVisible can help you request reviews. See section 7 for how we treat these.
• Support interactions: if you start a live screen-share support session, the session is consent-based, time-limited, and remote control is off by default.

2.2 Information collected automatically

• Device and technical data: app version, device and OS information, and, only if you enable notifications, a push notification token.
• Diagnostics: crash reports and basic, privacy-safe usage analytics to keep the app stable and understand which features are used. Where required by law we ask for your consent before enabling non-essential analytics.

2.3 Information from connected services

• If you connect your Google Business Profile, we access the business information, reviews and posts needed to show your reviews, publish posts, and compute your Visibility Score. We access this only with your authorisation and only for the features you use.
• If you connect other channels such as Facebook, Instagram or WhatsApp, we access what is needed to publish on your behalf to those channels.

2.4 Payment information

Subscriptions are processed by our payment partners, Razorpay (India) and Stripe (other countries). Card and bank details are entered with the payment partner, not stored by GoVisible. We keep only your plan, subscription status, and the amount and currency charged.

3. How we use your information

We use the information above to:

• verify your phone number and sign you in;
• provide the core features: AI posts, review replies, Visibility Score, keyword suggestions, multi-platform publishing, customer review requests, QR codes;
• show times and schedules in your business’s local time zone;
• process subscription payments and enforce plan quotas;
• send you service messages and, if enabled, push notifications;
• provide customer support, including consent-based screen-share;
• keep the service secure, prevent abuse, and fix crashes;
• comply with legal, tax and accounting obligations.

4. AI processing of your content

GoVisible uses AI to generate posts, review replies, keyword suggestions, and to transcribe voice recordings. To do this, the relevant content (for example the text you write, a review you are replying to, or a voice recording) is sent to our AI processing providers to produce the result. We do not sell your content, and we instruct our providers to process it only to deliver the feature. Do not enter information in content fields that you do not want processed this way.

5. Legal bases for processing (EU and UK users)

Where the GDPR or UK GDPR applies, we rely on:

• Contract, to provide the service you signed up for (account, posts, reviews, billing).
• Legitimate interests, to secure the service, prevent abuse and improve features, balanced against your rights.
• Consent, for optional analytics and push notifications, which you can withdraw at any time.
• Legal obligation, for tax, accounting and compliance records.

6. Who we share information with

We share information only as needed to run the service:

• Payment partners: Razorpay (India) and Stripe (international).
• Messaging providers: SMS and OTP delivery partners (for example MSG91 in India and Twilio elsewhere) receive your phone number to send your passcode.
• Platform APIs: Google (Business Profile), and Meta and WhatsApp when you connect and publish to those channels.
• AI processing providers: to generate and transcribe content (see section 4).
• Push delivery: Firebase Cloud Messaging, if you enable notifications.
• Professional advisers and authorities where required by law.

We do not sell your personal information or your customers’ details.

7. Your customers’ personal data (you are the controller)

When you add a customer’s name and phone number, you decide why and how that data is used, and GoVisible processes it on your instructions to send the review requests you trigger. You confirm you have a lawful basis to add them and to contact them. If a customer asks to be removed, delete them in the app or contact us and we will assist. Review requests are sent through WhatsApp links you initiate; standard WhatsApp terms and privacy practices then apply.

8. International data transfers

GoVisible is operated from India and your information may be processed in India and in other countries where our providers operate. Where we transfer data out of the EU or UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

9. How long we keep information

We keep your account data for as long as your account is active. One-time passcodes expire within minutes and are stored only as hashes. Billing records are kept as long as tax and accounting law requires. When you delete your account, we delete or anonymise your personal data within a reasonable period, except where we must keep it to meet a legal obligation or resolve disputes.

10. Your rights and choices

Depending on where you live (including under the EU and UK GDPR and India’s Digital Personal Data Protection Act), you may have the right to:

• access the personal data we hold about you and get a copy;
• correct inaccurate data;
• delete your account and associated data;
• object to or restrict certain processing;
• withdraw consent for optional processing (analytics, notifications).

To exercise any right, email support@govisible.app. You can delete your account from within the app. EU and UK users may also complain to their local data protection authority.

11. How we protect information

We encrypt data in transit and at rest, store passcodes only as salted hashes, sign payment confirmations, and use short-lived access tokens. No system is perfectly secure, but we work to protect your information and to meet the security standards our partners require.

12. Changes to this policy

We may update this policy as the app and the law evolve. We will change the “Last updated” date above and, for material changes, notify you in the app. Continuing to use GoVisible after a change means you accept the updated policy.

13. Contact

Alimind Labs, GoVisible
Email: support@govisible.app